A practical guide to enhancing search in ServiceNow
Business OperationsWebinar

A practical guide to enhancing search in ServiceNow

A practical guide to enhancing search in ServiceNow


ServiceNow delivers digital workflows that unlock employee and customer productivity, but it’s intelligent search that accelerates value. One of the best ways to cut the dissatisfaction/frustration knot is to offer precise answers to the questions of employees and customers, at the point of need.

To do this organizations are looking to implement AI technologies like machine learning, natural language processing and text analytics, along with leveraging industry experts that can deliver successful business outcomes leading to increased call deflection, decreased MTTR and higher employee and customer satisfaction.

In this 30-minute webcast session, Shea Laughlin (Solution Strategist, INRY) and Matt DiCecca (Product Marketing Manager, Attivio) will discuss the following:

  • The challenges faced today finding the most relevant answer within ServiceNow
  • How leveraging AI technologies like machine learning and NLP and text analytics can transform the overall ServiceNow ITSM, HR and CSM experience for employees and customers
  • The power of breaking down silos of information for a unified view of all your data through ServiceNow


Picture of Matt DiCecca
Guest Speaker
Matt DiCecca

Product Marketing Manager at Attivio

Picture of Shea Laughlin
Guest Speaker
Shea Laughlin

Solution Strategist at INRY

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