Blog Post Enterprise AI Adoption: What Separates Pilots From Scale Most enterprise AI programs stall after the pilot. Learn what scaling organizations do differently with AI governance, adoption, and roadmap sequencing. Elizabeth Walsh
Blog Post Where Enterprise AI Actually Pays Off: What Leaders Get Wrong Before They Start Enterprise AI strategy works when it targets broken workflows, not features. See the four dimensions that define AI success across 12 executive workshops. Elizabeth Walsh
Blog Post Ticket Deflection: The Overlooked AI Metric With the Fastest ROI Ticket deflection is the fastest, most measurable AI ROI in enterprise programs. Learn why it anchors AI business cases and how to measure it from day one. Elizabeth Walsh
Blog Post What Knowledge 2026 revealed about the next enterprise AI operating model ServiceNow Knowledge 2026 revealed how orchestration, governance, and agentic AI are reshaping enterprise operating models. Rhonda Blatti
Blog Post Physician onboarding workflow: why clinicians wait months to start work Fix physician onboarding workflow delays. Improve timelines, reduce friction, and accelerate clinician readiness with coordinated workflows. Rakesh Pothuraju
Blog Post AI agents are moving from experimentation to execution Learn how enterprise AI agents move from output to execution, transforming workflows, governance, and how work gets done across systems. Phani Chegondi
Blog Post The Next Evolution of Employee Experience Is Already Here: Inside ServiceNow EmployeeWorks See how AI-powered employee service streamlines workflows and improves employee experience with ServiceNow EmployeeWorks. Phani Chegondi
Blog Post AI operating model: from experimentation to execution in 2026 Explore how leaders are redesigning workflows, governance, and execution through an AI operating model in 2026. Phani Chegondi
Blog Post The $100K cost embedded in a broken physician onboarding process Delays in the physician onboarding process cost health systems $100K per hire. Learn what slows onboarding and how leaders fix it. Rakesh Pothuraju
Blog Post ServiceNow Strategic Portfolio Management and the $2.3M Cost Gap Mid-market leaders lose millions to operational friction. Learn how ServiceNow Strategic Portfolio Management drives efficiency and scale. Ashwath Seethamshetty
Blog Post ServiceNow SPM strategies that turn enterprise vision into impact Explore how ServiceNow SPM creates alignment, accelerates decisions, and drives measurable results across the enterprise portfolio. Ashwath Seethamshetty
Blog Post Accelerate physician onboarding with unified ServiceNow workflows Cut onboarding time in half. Streamline physician onboarding with ServiceNow and INRY for faster credentialing, compliance, and care delivery. Rakesh Pothuraju
Elizabeth Walsh
Rhonda Blatti
Rakesh Pothuraju
Phani Chegondi
Ashwath Seethamshetty