Deepak Munipati
Reshaping Healthcare through ServiceNow Vancouver - Five New Features You Shouldn't Miss!
The highly anticipated ServiceNow upgrade to the Vancouver release brought Generative AI and a wave of transformative updates across its suite of applications. The Healthcare and Life Sciences Service Management (HCLS) application, serving customers in the Healthcare and Life Sciences industries, has received its share of upgrades towards building an efficient all-round patient care system.
A few exciting features of the HCLS application from the Vancouver release below –
Patient 360° View – Healthcare professionals have an enhanced and comprehensive visual of patient history, facilitating more informed decision-making and personalized care. With the ability to access a holistic view of a patient's medical history, treatment plans, and relevant details, healthcare practitioners can now tailor their patient care to suit an individual patient’s needs more effectively.
Data Alignment and Compliance – Maintaining data accuracy and compliance is critical for patient care management. The HCLS application strides forward by ensuring improved data alignment and information exchange between systems using the FHIR-HL7-compliant data model. Built on industry standards, not only enhances data consistency but also promotes seamless integration across different healthcare systems, allowing for more efficient and accurate data representation and exchange.
User Interface (UI) Enhancements – A notable addition to this ServiceNow upgrade is the Overview tab on the Patient form, offering a consolidated view of patient information, medication, history, and essential details in a well-organized manner. This enhancement optimizes the workflow of healthcare professionals by providing quick access to vital patient information, ultimately contributing to more effective patient care.
Strengthened Data Model – The Healthcare and Life Sciences data model has received substantial enhancements in this release, facilitating efficient data modelling and management of healthcare services and resources. A few key improvements include –
- Representation of service organization servicing to Healthcare locations
- Representation of customer relationship management of a patient
- Ability to define multiple service definitions for representing services provided
Clinical Device Management – The application handles various aspects of medical device management, namely:
- Playbooks and Case Management for organized device management
- Alternative Equipment Maintenance (AEM) reviews
- Out-of-service device workflows
By integrating device management with patient care workflows, this feature contributes towards patient care and operational efficiency.
In conclusion, the Utah to Vancouver upgrade for the ServiceNow Healthcare and Life Sciences application embodies a leap forward in modernizing healthcare operations. Through enhanced patient health all-around visibility, streamlined data alignment, and more, ServiceNow continues to demonstrate its commitment to contributing to the rapid pace of advancement in the industry.
Are you interested in learning more about the Healthcare and Life Sciences capabilities in the ServiceNow Vancouver Release? Contact us at INRY - a ServiceNow Elite Partner- for guidance on implementing these features and advancing the healthcare experience.