The move towards electronic medical records has brought tremendous innovation to the healthcare industry. Unfortunately, it also brought new complications into physicians' and clinicians' lives – such as resolving IT issues related to EMR platforms. In between dealing with patient care complexities, clinicians are left with little time to document software issues. Additionally, when faced with application errors, most doctors reboot the machine and move on. Epic is a multi-million dollar investment for most organizations, and it's critical to patient care, so getting it running smoothly is high on IT's agenda.
Highlights from the session:
- What is the solution about? What does it solve?
- How did EMR integration help UKYH?
- What is the current solution and roadmap?
- What does the ServiceNow solution do? What changed now?
After delivery of the Epic EMR to ServiceNow ITSM integration, the University of Kentucky Healthcare team saw measurable improvements. Read the full story.
ITSM Manager, University of Kentucky Healthcare
Director - Automation, Re-engineering & Transformation,INRY