Employee Service Center

Employee self service is a single place for all HR information and service requests. The self service option significantly reduces case volume due to the readily available information within the knowledge base; ultimately providing faster resolutions and reducing overall expenses.

INRY helps in designing and developing custom branded service centers with user friendly and intuitive interfaces. Choose from one of our established portal templates or we can design one specific for you. We also offer advanced chatbot integration on your employee portals to further support both employees and overloaded HR teams.

Key Benefits

Increase-Employee-Satisfaction

Increase Employee Satisfaction

Provide a central location to search, read knowledge articles, ask questions and submit requests to HR.

Reduce-Number-Of-Cases

Reduce Number Of Cases

Empower employees to find answers themselves or easily request specific services.

Enhance-Communications

Enhance Communications

Communicate relevant information for employees with important notices and company announcements.

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

Essential Implementation

Essentials Implementation

Go Live in 2 weeks using out of the box capabilities and start using ServiceNow Employee Service Center.

Targeted Implementation

Targeted Implementation

Implement ServiceNow to drive specific outcomes related to HRSD, build workflows, alerts, notifications and SLAs.

Advanced Implementations

Advanced Implementation

Implement ServiceNow for complex requirements, including integrations with other applications, HR systems and portals.

Enablement _ Adoption

Enablement & Adoption

Client specific programming to empower users to leverage their implementation effectively and drive successful adoption.

Training

Training

Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow HRSD.

Enhancements

Enhancements

Support ongoing enhancements to an existing ServiceNow HRSD implementation and additional integrations.

Upgrades

Upgrades

Upgrade to the latest version of ServiceNow and leverage newer features and functionality.

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities.

Cofigure Apps

CoFigure Apps

An integrated suite of HR applications built on the ServiceNow platform to attract, engage and transform employees.

Advisory Consulting

Advisory Consulting

Provide business process consulting, services and industry best practices around HR Service Delivery.

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Portals

Choose from one of our established portal templates or we can design one specific for you.

Features

Use employee profile information to personalize communications

Use employee profile information to personalize communications.

Integrated case management lets employees get help easily

Integrated case management allows employees to get help easily.

HR can direct employees to perform required actions

HR can direct employees to perform required actions.

Easily access HR services anytime, from any device

Easily access HR services anytime, from any device.

Employees get answers quickly with live and virtual chat functionality

Employees get answers quickly with live and virtual chat functionality.

Design and publish custom branded sites

Design and publish custom branded sites.

Service Catalog

Service Catalog

Service Delivery Workflows

Service Delivery Workflows

Reports and Dashboards

Reports and Dashboards

Alerts and Notifications

Alerts and Notifications

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.

Client Success Stories

Related offerings

Enterprise Onboarding and Transitions
Case and Knowledge Management