As per a Mckinsey report, on average, employees spend over 9.3 hours per week searching for and collecting information. If employees are busy looking for information for hours on end, productivity related to their core job gets severely affected.
Automation that uses tools such as employee self-service (ESS) portals, is a much-needed intervention to enable timely searches for data and a big part of Digital Transformation. This can help organizations tap into their core competencies and unlock human potential.
Organizations of all sizes across diverse industries are now relying on employee self-service portals to help them streamline and automate a range of internal management processes, thereby significantly increasing Employee Engagement.
Today, retaining the best talent and improving employee satisfaction have become a priority. Employees expect information to be available at their fingertips. Having multiple disparate systems with clunky data leads to a drop in satisfaction and higher attrition. ESS portals enable organizations to decentralize HR functions, including Knowledge and Communication-related processes.
Self-service portals, also called Employee Service Centers, allow employees to have easy access to human resources-related information and processes, such as benefits, taxes, salary slips, etc, which might typically require an employee to spend time away from their desk to clarify simple issues.
Employee Service Centers are also turning out to be enterprise-wide Unified Service Portals or a one-stop-shop that encompasses and consolidates information for employees across various functional departments like HR, IT, and other business processes.
The Employee Service Center is accessible only by employees of the organization. Current forms of the Employee Self Service portal have diverse applications, including:
Given such an extensive range of functionalities, having the best suited portal solution becomes crucial to the internal processes. Selecting a partner for implementing your employee self-service solution is a decision that will impact your employees and indirectly your organization’s overall productivity for the next several years. It’s a process that requires a consideration of the company’s specific needs to deploy the best available solution.
Ensuring that these factors are well thought out and implemented makes for a comprehensive and effective solution.
INRY is an Elite level ServiceNow partner. Our HR solution based on the ServiceNow platform offers at least six different user interfaces based on the kind of usability the clients want to derive from their platform and how they wish to engage with their employees.
INRY implemented the ServiceNow HR Service Delivery solution for a Fortune 500 Retailer and helped the organization regain control and streamline HR operations.
The key challenge, in this case, was the outsourced and outdated HR technology employed by the organization, which presented many issues for their large group of tech-savvy employees. INRY’s approach to implementing a better-suited solution was to conduct several collaborative workshops with the HR team to understand their processes such as employee relations, payroll, leave of absence, restructure, benefits, compensation, and tuition reimbursement.
Using a tailored implementation of the ServiceNow HR Service Delivery, INRY created an effective self-service HR portal that helped the client achieve higher productivity.
Through INRY’s Self Service Employee Center solutions, organizations have the option to custom brand their HR service centers with user-friendly and intuitive interfaces by leveraging the ServiceNow platform. Organizations are free to choose from existing templates or have one designed specifically for their needs.
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