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IT Service Management

Deliver modern IT experiences by leveraging ServiceNow's best practices. Build an agile organization that responds to business needs while delivering high availability and efficient performance.


Outcomes gained by partnering with INRY


Modernize using ServiceNow

Deliver quality consumer experiences, and restore services faster, while reducing costs with best practices for ServiceNow Problem Management and Incident Management, Change and Release Management, CMDB, and Knowledge. Provide enterprise-wide visibility through dashboards, reports, and notifications. Run best-in-class organizations through SLAs.


Leverage internal and external resources

Drive enterprise-class workflow, collaboration, and automation across all four dimensions of service management as defined by ITIL V4: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and processes.

deliver-itsm-efficiency through-digital-transformation

Deliver efficiency through digital transformation

Enable self-service through digital service centers, portals, and mobile experiences. Leverage modern tools like the virtual agent and predictive intelligence to drive continual improvement. Leverage ITOM, security, integrated risk, HR, and other departments to drive enterprise efficiency.

Explore our offerings

Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.

Modernize IT Service Management by leveraging ServiceNow delivered best practices

  • Go live in 6-12 weeks with Incident, Problem, Change, CMDB and Knowledge
  • Deliver modern digital experiences with out of the box mobile interfaces and portals

  • Build a foundation for continuous improvement and move up the maturity curve

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Gain specific process improvements in 12-24 weeks

  • Improve support processes such as Service Level Management (SLAs, dashboards, etc.) and Major Incident Management
  • Tailor your mobile and portal digital experiences by building extensive ITSM service catalogs and cross-functional use cases
  • Build advanced CMDB with clean data using Common Service Data Model (CSDM), advanced integrations and various platform data health tools

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Deliver high levels of IT maturity in advanced areas

  • Large and complex IT organizations with multi-country, multi-language and complex fulfillment processes

  • Advanced use of machine learning, predictive intelligence, and virtual agents to modernize IT organizations
  • Transform IT as organizations go through restructuring, mergers, acquisitions, and divestitures

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Our Success Stories

Global Hospitality Company gains efficiency and increased visibility to IT operations
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Scoular modernized their IT Services Management in just 2 weeks
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Iowa DoT cut down IT process friction and improved employee satisfaction
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