IT Service Management

Deliver modern IT experience by leveraging ServiceNow's best practices. Build an agile organization that responds to business needs while delivering high availability and performance efficiently.
itsm maturity-3
Modernize using ServiceNow

Deliver consumer experience, restore services faster while reducing costs with best practices for ServiceNow Problem Management and Incident Management, Change and Release Management, CMDB, and Knowledge. Provide enterprise visibility through dashboards, reports, notifications, and other techniques. Run best in class organizations through SLAs,

Leverage internal and external resources

Drive enterprise-class workflow, collaboration, and automation across all four dimensions of service management as defined by ITIL V4: Organizations and people, Information and technology, Partners and suppliers, Value streams, and processes.

reduce costs
Deliver efficiency through Digital Transformation

Provide self-service through digital service centers, portal, and mobile experience. Leverage modern tools like the virtual agent and predictive intelligence to drive continual improvement. Leverage ITOM, security, integrated risk, HR, and other departments to drive enterprise efficiency.

Modernize IT Service Management by leveraging ServiceNow delivered best practices

  • Go live in 6-12 weeks with Incident, Problem, Change, CMDB and Knowledge
  • Deliver modern digital experiences with out of the box mobile and portals

  • Build a foundation for continuous improvement and move up the maturity curve

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Typically 12-24 weeks to deliver specific  process improvements like:

  • Improve support processes like Service Level Management (SLAs, dashboards, etc.) or Major Incident Management

  • Tailor mobile & portals digital experiences by building extensive ITSM service catalogs and cross-functional use cases

  • Build advanced CMDB with clean data using Common Service Data Model (CSDM), advanced integrations and various platform data health tools available

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Deliver high levels of IT maturity in areas like:

  • Large and complex IT organizations like multi-country, multi-language and complex fulfillment processes

  • Advanced use of machine learning, predictive intelligence, virtual agents to modernize IT organizations

  • Transform IT as organizations go through restructuring, mergers, acquisitions, and divestitures.

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Our Success Stories

Global Hospitality Company gains efficiency and increased visibility to IT operations
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Scoular modernized their IT Services Management in just 2 weeks
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Iowa DOT increases employee satisfaction
Iowa DoT cut down IT process friction and improved employee satisfaction
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Start your transformation

We bring the power of ServiceNow and deliver value to our clients through a consultative approach.

Get INRY to help your organization achieve your goals with our in-depth expertise and a methodology focused on incremental delivery of tangible value.

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