IT Service Management
Deliver modern IT experiences by leveraging ServiceNow's best practices. Build an agile organization that responds to business needs while delivering high availability and efficient performance.
Deliver quality consumer experiences, and restore services faster, while reducing costs with best practices for ServiceNow Problem Management and Incident Management, Change and Release Management, CMDB, and Knowledge. Provide enterprise-wide visibility through dashboards, reports, and notifications. Run best-in-class organizations through SLAs.
Drive enterprise-class workflow, collaboration, and automation across all four dimensions of service management as defined by ITIL V4: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and processes.
Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.
Go live in 6-12 weeks with Incident, Problem, Change, CMDB and KnowledgeDeliver modern digital experiences with out of the box mobile interfaces and portals
Build a foundation for continuous improvement and move up the maturity curve
Improve support processes such as Service Level Management (SLAs, dashboards, etc.) and Major Incident ManagementTailor your mobile and portal digital experiences by building extensive ITSM service catalogs and cross-functional use casesBuild advanced CMDB with clean data using Common Service Data Model (CSDM), advanced integrations and various platform data health tools
Large and complex IT organizations with multi-country, multi-language and complex fulfillment processes
Advanced use of machine learning, predictive intelligence, and virtual agents to modernize IT organizationsTransform IT as organizations go through restructuring, mergers, acquisitions, and divestitures
We bring the power of ServiceNow and deliver value to our clients through a consultative approach.
Get INRY to help your organization achieve your goals with our in-depth expertise and a methodology focused on incremental delivery of tangible value.
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