IT Service Management

Deliver high quality IT services with speed and agility while offering users flexible ways to access them.

INRY helps organizations supercharge their IT services and reduce costs with ServiceNow IT Service Management.

Through intelligent workflows, automation, and end to end integration with other applications and data sources, we enable organizations to harness the full power of ServiceNow. This results in improved IT productivity, improved visibility, reduced costs, and flexible IT services. Our consultative approach to ServiceNow implementations and proven delivery methodology help us optimize the value our clients derive from the ServiceNow ITSM suite of solutions. We facilitate a smooth and hassle free transition to ServiceNow.

Ask us about our experience with advanced ServiceNow features like Agent Intelligence, Chatbots, and Interactive Dashboards across the ITSM suite of solutions.

Key Benefits


Collaborate Better

Improve cross department collaboration and streamline response by using predefined workflows and automating routine tasks.


Integrate Security & ITSM

Effectively coordinate tasks between ITSM and Security teams. Prioritize work and track progress.


Address Root Cause

Leverage Problem Management to automatically create and track problems to prevent future incidents.


Accelerate Response

Track similar incidents and enhance response strategies through use of Knowledge Articles.


Determine Impact & Criticality

Leverage CMDB and business service relationships to determine incident impact and criticality while driving intelligent response.


Real-time Dashboards

Measure and report on your overall metrics in real time. Track the efficiency of Service Management.


Improve Change Management

Improve cross department collaboration and streamline changes and releases by using predefined workflows.


Risk Management

Understand impact and criticality of changes and releases and engage all stakeholders from a centralized location.


Avoid Conflicts

Receive automated alerts when multiple changes are requested at the same time for the same CI or plan change window.


Understand your environment

When done right, the CMDB is a powerful database of all the components of your environment and their relationships.


Increase trust in IT Services

Have a single system of record for business critical systems to reduce risk, manage impact and make confident decisions.


Build a solid foundation

Harness the full potential of the platform by building and maintaining a robust CM.

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps. Review existing implementations. Perform gap analysis and recommend next steps.

Essential Implementation

Essentials Implementation

Go Live in 2 weeks for each application with out of the box capabilities.

Targeted Implementation

Targeted Implementation

Standard integrations, workflows, notifications and SLAs.

Advanced Implementations

Advanced Implementations

Configure for client specific complexities, maturity and integrations with third party applications.

Enablement _ Adoption

Enablement & Adoption

Customized program to enable users to leverage ServiceNow effectively and drive adoption and success.



Hands on training about how to use ServiceNow for ITSM.



Support ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.



Upgrade to the latest version of ServiceNow and leverage newer features and functionality.

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities


Incident and Problem Management
Change And Release Management
Configuration Management Database
Service Catalog

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients


INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.


Check our Knowledge Articles on various implementations of ServiceNow products

Webinar: Dollar General’s HR Transformation With ServiceNow

Future of Work Tour 2019 (September 18, 2019)

How to Drive Organizational Adoption for ServiceNow

Scoular modernizes IT Services Management with ServiceNow in just 2 weeks