IT Service Management
Deliver high quality IT services with speed and agility while offering users flexible ways to access them.
INRY helps organizations supercharge their IT services and reduce costs with ServiceNow IT Service Management.
Through intelligent workflows, automation, and end to end integration with other applications and data sources, we enable organizations to harness the full power of ServiceNow. This results in improved IT productivity, improved visibility, reduced costs, and flexible IT services. Our consultative approach to ServiceNow implementations and proven delivery methodology help us optimize the value our clients derive from the ServiceNow ITSM suite of solutions. We facilitate a smooth and hassle free transition to ServiceNow.
Ask us about our experience with advanced ServiceNow features like Agent Intelligence, Chatbots, and Interactive Dashboards across the ITSM suite of solutions.
Key Benefits
Collaborate Better
Improve cross department collaboration and streamline response by using predefined workflows and automating routine tasks.
Integrate Security & ITSM
Effectively coordinate tasks between ITSM and Security teams. Prioritize work and track progress.
Address Root Cause
Leverage Problem Management to automatically create and track problems to prevent future incidents.
Accelerate Response
Track similar incidents and enhance response strategies through use of Knowledge Articles.
Determine Impact & Criticality
Leverage CMDB and business service relationships to determine incident impact and criticality while driving intelligent response.
Real-time Dashboards
Measure and report on your overall metrics in real time. Track the efficiency of Service Management.
Improve Change Management
Improve cross department collaboration and streamline changes and releases by using predefined workflows.
Risk Management
Understand impact and criticality of changes and releases and engage all stakeholders from a centralized location.
Avoid Conflicts
Receive automated alerts when multiple changes are requested at the same time for the same CI or plan change window.
Understand your environment
When done right, the CMDB is a powerful database of all the components of your environment and their relationships.
Increase trust in IT Services
Have a single system of record for business critical systems to reduce risk, manage impact and make confident decisions.
Build a solid foundation
Harness the full potential of the platform by building and maintaining a robust CM.
Implementation Services
Solution & Strategy
Targeted workshops to build roadmaps. Review existing implementations. Perform gap analysis and recommend next steps.
Essentials Implementation
Go Live in 2 weeks for each application with out of the box capabilities.
Targeted Implementation
Standard integrations, workflows, notifications and SLAs.
Advanced Implementations
Configure for client specific complexities, maturity and integrations with third party applications.
Enablement & Adoption
Customized program to enable users to leverage ServiceNow effectively and drive adoption and success.
Training
Hands on training about how to use ServiceNow for ITSM.
Enhancements
Support ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.
Upgrades
Upgrade to the latest version of ServiceNow and leverage newer features and functionality.
Other Services
Contact us for additional information about the complete breadth and scale of our capabilities
Features
Why INRY? Value with EASE
Insights
Check our Knowledge Articles on various implementations of ServiceNow products