Achieve IT Organizational efficiency in 6 to 10 weeks

Enable IT Teams to Resolve Issues Quickly, Reduce Costs and Enhance User Satisfaction

Achieve IT Organizational efficiency in 6 to 10 weeks

INRY's SMART Success for ITSM solution offers a streamlined approach to managing IT operations, reducing risk with proactive problem resolution and enabling businesses to go live in as little as 6 to 10 weeks, resulting in enhanced service quality and improved customer satisfaction.

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4.65 out of 5

What is IT Service Management (ITSM)?

ITSM (IT Service Management) includes the processes and technology used to plan, deliver, and support IT services.​

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4.65 out of 5

What is SMART Success for ITSM?​​

INRY’s SMART Success for ITSM enables organizations to achieve IT organizational efficiency in 6 to 10 weeks. This is achievable by consolidating IT services, gaining visibility into processes and services, providing mobile connectivity and enhancing the service experience for its employees. The ITSM solution offered by us enables your agents to boost their productivity, swiftly address problems and enhance user satisfaction. We mitigate the risk associated with platform adoption by providing a packaged service offer that leverages our years of experience in implementation. Our service offering comprises a two-week Hypercare period post Go-live, and up to 90 days of initial CloudCover managed services coverage. With CloudCover, INRY provides post-launch adoption support and measures the actual outcomes against your business objectives.

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4.65 out of 5

Why INRY?

Rapid Time to <br/>Value 

Rapid Time to
Value 

with delivery in 6-10 weeks, depending on the organization’s size and complexity​​

Easy to <br/>Work With

Easy to
Work With

with partnering models that include fixed firm pricing and time and materials service delivery​​

INRY <br/>Assurance

INRY
Assurance

through a proven methodology, experienced team, and accountable partner​

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INRY CloudCover

Get 3 months of post-go-live support that delivers a wide spectrum of managed services​

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Ask INRY

On-demand remote business or technical consultation, ticketing support on HI cases, answering questions and promoting development best practices.

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Platform Enhancements

Platform Enhancements

Enhancements, small tasks like standard reporting and performance analytics, creating knowledge articles, and small projects.

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Platform Operations

Platform Operations

Keeping the lights on, setting up users, groups & and SSO, integrations, support data imports, end-user support and process documentation.

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Quarterly Business Reviews

Quarterly Business Reviews

Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap.

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Annual CloudCover Subscription

With an annual subscription to INRY CloudCover, you can access a full range of managed services and additional support. ​

Architect Reviews

Architect Reviews

Align with ServiceNow roadmap, proactive platform reliability and maintenance reviews, instance and architecture strategy review.

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Platform Reliability Engineering

Platform Reliability Engineering

Delivering instance health with patches, upgrades, security and ongoing best practices.

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