![clock[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/clock%5B1%5D.png?width=50&name=clock%5B1%5D.png)
Ability to resolve issues faster, report on common problems and root causes helps the client to provide a consistent customer experience
![analytics-1[1]-3](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/analytics-1%5B1%5D-3.png?width=50&name=analytics-1%5B1%5D-3.png)
Real-time reporting helps the client to monitor and consistently improve customer satisfaction, net promoter score and time to resolution
![maintenance[1]-1](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/maintenance%5B1%5D-1.png?width=50&name=maintenance%5B1%5D-1.png)
Retirement of multiple outdated tools improved efficiency and resulted in a genuinely unified contact center powered by ServiceNow
![support[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/support%5B1%5D.png?width=50&name=support%5B1%5D.png)
The new future-ready customer service team has the stage set to modernize experience with the path to improving portals, emails, phone channels, and experiment with AI and bots