Build intelligent case management, workflows, integrations and automation when customers service needs beyond the first call.
American Greetings implemented ServiceNow CSM to insource their customer service, moving their offshore call centers back to the US. They continue to use CSM to modernize customer service and field services to drive meaningful connections.
Our client, a major insurance provider in North America, uses ServiceNow CSM to deliver modern, user-friendly colleague requester experiences, and to segment and streamline work between their front, middle and back offices across Canada.
Our delivery methodology is ideal for ServiceNow implementations and allows us to deploy ServiceNow capabilities much faster. We guide our clients through a successful transition to create a new level of collaboration, communication, insights, and timely action throughout the organization.
Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.
We make it easy to do business with us right from initial contracting to delivering projects and post-project support.
Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.
We are a ServiceNow Elite Partner and one of just three ServiceNow Partners globally to with a 9 PLA status. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow.
Implement ServiceNow with best practices to maximize ROI and speed up time-to-value
Get round-the-clock assistance and support from ServiceNow experts
Plan and execute ServiceNow upgrades with minimum disruptions
Discover custom apps by INRY designed to deliver great experiences
ServiceNow CSM has standard and professional editions. These editions are typically priced based on fulfiller count. Given the breadth of CSM uses, ServiceNow is known to be innovative in pricing to meet various customer requirements.
We can provide insights into some flexible pricing models. Contact us if you'd like to learn more.
The "technical implementation" for CSM is typically 6-8 weeks. The business implementation (process, content, and workflow configuration) depends on the project management processes' organizational complexity and maturity.