Deliver agile and efficient customer experiences with ServiceNow CSM

INRY helped us make sure we were building on our ideas, instead of isolating them into something that couldn't be utilized in the future.
Kristen Downing Director, Customer Experience at American Greetings

Deliver agile and efficient customer experiences with ServiceNow CSM

Build intelligent case management, workflows, integrations and automation when customers service needs beyond the first call.

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4.52 out of 5

ServiceNow CSM Experts You Can Trust

Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners
Proven SuccessOur clients love our focus on business outcomes and value
Global locationsRound-the-clock availability with global delivery centers
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American Greetings transforms Customer Service with ServiceNow

greeting-cards-client

American Greetings implemented ServiceNow CSM to insource their customer service, moving their offshore call centers back to the US. They continue to use CSM to modernize customer service and field services to drive meaningful connections.

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canada-client

Canadian Insurance client transforms front, middle and back offices

canada-client

Our client, a major insurance provider in North America, uses ServiceNow CSM to deliver modern, user-friendly colleague requester experiences, and to segment and streamline work between their front, middle and back offices across Canada.

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Ideal methodology for ServiceNow CSM

Rapid<br>Time to Value

Rapid
Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY<br>Assurance

INRY
Assurance

Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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Get ROI from ServiceNow CSM in weeks

Assessment
& roadmaps
2 weeks
Rapid
Configuration
6-12 weeks
Enablement
and Adoption
2 weeks
Ongoing process improvements
TBD
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See why organizations of all sizes love working with us
American GreetingsCasey'sGeneral MillsDollar GeneralScoularCity of MinneapolisFNTSUNC HealthLife TimeKeller ISDIowa DoTeLipslifeShriners Hospitals for Children

We are a ServiceNow Elite Partner and one of just three ServiceNow Partners globally to with a 9 PLA  status. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow.

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ServiceNow Implementations
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ServiceNow Implementations

Technical go-live in 6-12 weeks, allowing even Fortune 500 clients to learn and adapt

Managed Services
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Managed Services

Continuously enhance services, portals, workflows for efficient and agile experiences

Upgrades & Instance Health
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Upgrades & Instance Health

Leverage modern tools as ServiceNow rolls out AI, Chatbots, RPA and many more

Apps and Accelerators
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Apps and Accelerators

Industry specific accelerators and apps on ServiceNow

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ServiceNow CSM FAQs

ServiceNow CSM has standard and professional editions. These editions are typically priced based on fulfiller count. Given the breadth of CSM uses, ServiceNow is known to be innovative in pricing to meet various customer requirements.

We can provide insights into some flexible pricing models. Contact us if you'd like to learn more.