Deliver agile and efficient customer experiences with ServiceNow CSM

INRY helped us make sure we were building on our ideas, instead of isolating them into something that couldn't be utilized in the future.
Kristen Downing Director, Customer Experience at American Greetings

Deliver agile and efficient customer experiences with ServiceNow CSM

Build intelligent case management, workflows, integrations and automation when customers service needs beyond the first call.

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4.65 out of 5

ServiceNow CSM Experts You Can Trust

Leading Elite Partner
Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners
Proven Success
Proven SuccessOur clients love our focus on business outcomes and value
Global locations
Global locationsRound-the-clock availability with global delivery centers


American Greetings transforms Customer Service with ServiceNow


American Greetings implemented ServiceNow CSM to insource their customer service, moving their offshore call centers back to the US. They continue to use CSM to modernize customer service and field services to drive meaningful connections.

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Canadian Insurance client transforms front, middle and back offices


Our client, a major insurance provider in North America, uses ServiceNow CSM to deliver modern, user-friendly colleague requester experiences, and to segment and streamline work between their front, middle and back offices across Canada.

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More expertise than any other ServiceNow CSM partner

Our delivery methodology is ideal for ServiceNow implementations and allows us to deploy ServiceNow capabilities much faster. We guide our clients through a successful transition to create a new level of collaboration, communication, insights, and timely action throughout the organization.

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4.65 out of 5

Why INRY for ServiceNow CSM?

Rapid Time to Value

Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY Assurance


Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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Get ROI from ServiceNow CSM in weeks

& roadmaps
2 weeks
6-12 weeks
and Adoption
2 weeks
Ongoing process improvements
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See why organizations of all sizes love working with us
  • University Of Kentucky Healthcare
  • Red Wing
  • General Mills
  • Dollar General
  • Scoular
  • City of Minneapolis
  • FNTS
  • UNC Health
  • Life Time
  • Keller ISD
  • Iowa DoT
  • eLipslife
  • Shriners Hospitals for Children
  • American Greetings
  • Casey's

We are a ServiceNow Elite Partner and one of just three ServiceNow Partners globally to with a 9 PLA  status. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow.

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ServiceNow Implementations Talk to an Expert Learn more
ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services Talk to an Expert Learn more
Managed Services

Get round-the-clock assistance and support from ServiceNow experts

Upgrades & Instance Health Talk to an Expert Learn more
Upgrades & Instance Health

Plan and execute ServiceNow upgrades with minimum disruptions

Apps and Accelators Talk to an Expert Learn more
Apps and Accelators

Discover custom apps by INRY designed to deliver great experiences

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ServiceNow CSM FAQs

ServiceNow CSM has standard and professional editions. These editions are typically priced based on fulfiller count. Given the breadth of CSM uses, ServiceNow is known to be innovative in pricing to meet various customer requirements.

We can provide insights into some flexible pricing models. Contact us if you'd like to learn more.

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