Customer Service Management

Enhance customer experience while reducing service costs with effortless, connected, and proactive solutions.

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Enhance Engagement

Provide effortless customer service across any channel at any time.

 

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Improve Productivity

Use a single location to access resources, historical information, and items connected to the affected product or service.

 

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Improve Service Quality

Leverage proactive insights and historical problem management data to improve service quality.

ESSENTIALS
Typically implemented within 6-12 weeks

  • Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.

  • Implement Knowledge for use by customers. 

  • Ensure security and architecture guidelines 

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Targeted
Scoped implementation to drive specific outcomes

  • Typically 12 to 24 weeks​

  • Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.

  • Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

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Advanced
Complex organizations with multiple technologies

  • Typically 6-24 months implementations ​

  • Implement ServiceNow for complex requirements, including integrations with other systems and portals.

  • Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.

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Start your transformation

We bring the power of ServiceNow and deliver value to our clients through a consultative approach.

Get INRY to help your organization achieve your goals with our in-depth expertise and a methodology focused on incremental delivery of tangible value.

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