Customer Service Management

Enhance customer experience while reducing service costs with effortless, connected, and proactive solutions.

Request a Demo

Customer Service Management

Customer Service Management

Outcomes gained by partnering with INRY

Enhance Engagement

Enhance Engagement

Provide effortless customer service across any channel at any time.

Improve Productivity

Improve Productivity

Use a single location to access resources, historical information, and items connected to the affected product or service.

Improve Service Quality

Improve Service Quality

Leverage proactive insights and historical problem management data to improve service quality.

Explore our offerings

Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.

ESSENTIALS

Typically implemented within 6-12 weeks


  • Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.
  • Implement Knowledge for use by customers.
  • Ensure security and architecture guidelines

Learn More

TARGETED

Scoped implementation to drive specific outcomes


  • Typically 12 to 24 weeks​
  • Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.
  • Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

Learn More

ADVANCED

Complex organizations with multiple technologies


  • Typically 6-24 months implementations
  • Implement ServiceNow for complex requirements, including integrations with other systems and portals.
  • Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.

Learn More

Next Icon

Success Story

Professional Services Company restructures their operating model across Canada

The client wanted to modernize and create user-friendly colleague requester experience by leveraging the platform of the future. Along with the client, INRY has set a stage for the client’s enterprise transformation by standardizing their processes and gaining efficiency.

Read More

Success Story

American Greetings overhauls Customer Service with INRY

American Greetings needed a modern solution to provide personal and consistent customer service by breaking down silos. INRY helped the client build a future-ready customer service team to modernize experiences with by improving portals, emails, phone channels, and experiment with AI.

Read More

Success Story

How FNTS connected their teams to create an exceptional customer experience

FNTS wanted to modernize and deliver a more personal and connected customer service experience. INRY helped the client by creating personalized self-service options and gain the infrastructure visibility on ServiceNow Discovery to provide a smooth and seamless customer experience.

Read More