Provide effortless customer service across any channel at any time.
Use a single location to access resources, historical information, and items connected to the affected product or service.
Leverage proactive insights and historical problem management data to improve service quality.
Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.
Implement Knowledge for use by customers.
Ensure security and architecture guidelines
Typically 12 to 24 weeks
Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.
Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.
Typically 6-24 months implementations
Implement ServiceNow for complex requirements, including integrations with other systems and portals.
Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.
We bring the power of ServiceNow and deliver value to our clients through a consultative approach.
Get INRY to help your organization achieve your goals with our in-depth expertise and a methodology focused on incremental delivery of tangible value.