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Customer Service Management

Enhance customer experience while reducing service costs with effortless, connected, and proactive solutions.

servicenow-customer-service-management

Outcomes gained by partnering with INRY

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Enhance Engagement

Provide effortless customer service across any channel at any time.

 

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Improve Productivity

Use a single location to access resources, historical information, and items connected to the affected product or service.

 

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Improve Service Quality

Leverage proactive insights and historical problem management data to improve service quality.

Explore our offerings

Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.

ESSENTIALS
Typically implemented within 6-12 weeks

  • Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.

  • Implement Knowledge for use by customers. 

  • Ensure security and architecture guidelines 

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Targeted
Scoped implementation to drive specific outcomes

  • Typically 12 to 24 weeks

  • Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.

  • Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

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Advanced
Complex organizations with multiple technologies

  • Typically 6-24 months implementations 

  • Implement ServiceNow for complex requirements, including integrations with other systems and portals.

  • Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.

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Our Success Stories

Professional Services Company Restructures
Professional Services Company restructures their operating model across Canada
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American Greetings overhauls customer service with INRY
American Greetings overhauls customer service with INRY
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How FNTS connected their teams to create an exceptional customer experience
How FNTS connected their teams to create an exceptional customer experience
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