Customer Service Management

Enhance customer experience while reducing service costs with effortless, connected, and proactive solutions.

Enhance Engagement

Provide effortless customer service across any channel at any time.


Improve Productivity

Use a single location to access resources, historical information, and items connected to the affected product or service.


Improve Service Quality

Leverage proactive insights and historical problem management data to improve service quality.

Typically implemented within 6-12 weeks

  • Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.

  • Implement Knowledge for use by customers. 

  • Ensure security and architecture guidelines 

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Scoped implementation to drive specific outcomes

  • Typically 12 to 24 weeks

  • Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.

  • Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

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Complex organizations with multiple technologies

  • Typically 6-24 months implementations 

  • Implement ServiceNow for complex requirements, including integrations with other systems and portals.

  • Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.

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Start your transformation

We bring the power of ServiceNow and deliver value to our clients through a consultative approach.

Get INRY to help your organization achieve your goals with our in-depth expertise and a methodology focused on incremental delivery of tangible value.

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