Centralized incident repository with incidents the can be manually created or by existing security tools. Streamline remediation through prioritization and workflow. Manage tasks to completion with SLAs
Standardize processes through workflows, runbooks. Leverage knowledge bases, checklists, and other techniques to assist teams. Document business impacts and remediation tasks to generate post-incident reports.
Combine with Vulnerability Management and CMDB to determine incident impact and criticality, thereby driving intelligent response. Automate remediation leveraging orchestration packs, intelligent applications and integration hub
Typically 6-12 weeks to go live with best practices as delivered by ServiceNow
Implement end-to-end security incident process from creation (manual, portal), prioritization, scoring, remediation workflows and reporting.
Leverage out of the box integration for email or SIEM
Implement SIEM integrations not delivered by ServiceNow or tailor integrations for out of the box
Build complex context sensitive incident scoring and prioritization models using extended data available such as CMDB
Tailored workflows or runbook creation based client specific processes
Implement complex organizational processes such as multi-entity, multi-country or specific compliance requirements.
Complex integrations for event creation & correlation across
Automated remediation leveraging IT Operations Management (ITOM), orchestration or Integration Hub
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