Create a centralized incident repository with incidents that can be created manually or by existing security tools. Streamline remediation through prioritization and workflow. Manage tasks to completion with SLAs
Standardize processes through workflows, and runbooks. Leverage knowledge bases, checklists, and other techniques to assist teams. Document business impacts and remediation tasks to generate post-incident reports.
Combine with Vulnerability Management and CMDB to determine incident impact and criticality, thereby driving intelligent response. Automate remediation leveraging orchestration packs, intelligent applications and the integration hub
Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.
Typically, 6-12 weeks to go live with best practices as delivered by ServiceNow
Implement end-to-end security incident process from creation (manual, portal), prioritization, scoring, remediation workflows and reporting.
Leverage out of the box integration for email or SIEM
Implement SIEM integrations not delivered by ServiceNow or tailor integrations for out of the box
Build complex context sensitive incident scoring and prioritization models using extended data available such as CMDB
Tailored workflows or runbook creation based on client-specific processes
Implement complex organizational processes such as multi-entity, multi-country or specific compliance requirements.
Complex integrations for event creation and correlation
Automated remediation leveraging IT Operations Management (ITOM), orchestration or Integration Hub