Leverage the power of extended teams to prioritize and remediate security incidents

Improve cross-department collaboration and streamline response by using predefined incident response workflows and automating routine tasks.

security incident response maturity model
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Manage security incidents through life cycle

Centralized incident repository with incidents the can be manually created or by existing security tools. Streamline remediation through prioritization and workflow. Manage tasks to completion with SLAs

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Standardize and automate for consistent repeatable remediation

Standardize processes through workflows, runbooks. Leverage knowledge bases, checklists, and other techniques to assist teams. Document business impacts and remediation tasks to generate post-incident reports.

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Automate creation, context sensitive prioritization and remediation

Combine with Vulnerability Management and CMDB to determine incident impact and criticality, thereby driving intelligent response. Automate remediation leveraging orchestration packs, intelligent applications and integration hub

ESSENTIALS
Modernize Security Operations with best practices delivered by ServiceNow

  • Typically 6-12 weeks to go live with best practices as delivered by ServiceNow

  • Implement end-to-end security incident process from creation (manual, portal), prioritization, scoring, remediation workflows and reporting.

  • Leverage out of the box integration for email or SIEM

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Targeted
Tailored implementation to drive specific outcomes such as

  • Implement SIEM integrations not delivered by ServiceNow or tailor integrations for out of the box 

  • Build complex context sensitive incident scoring and prioritization models using extended data available such as CMDB

  • Tailored workflows or runbook creation based client specific processes

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Advanced
Complex organizations with multiple technologies and processes such as

  • Implement complex organizational processes such as multi-entity, multi-country or specific compliance requirements.

  • Complex integrations for event creation & correlation across

  • Automated remediation leveraging IT Operations Management (ITOM), orchestration or Integration Hub

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