Customer Service Management
Enhance your customer experience while reducing service costs with effortless, connected, and proactive solutions.
INRY helps organizations supercharge their customer service and reduce costs with ServiceNow CSM.
We enable organizations to harness the full power of ServiceNow through intelligent workflows, automation, and end to end integration with other applications and data sources. This results in improved productivity, visibility, reduced costs, and significantly faster and more flexible interactions.
Our consultative approach to ServiceNow implementations combined with our proven delivery methodology maximizes the value our clients derive from the ServiceNow suite of solutions.
Provide effortless customer service across any channel at any time.
Reduce Case Volume
Encourage customers to help themselves with a self service catalog, knowledge base, social Q&A, and user portal.
Use a single location to access resources, historical information, and items connected to the affected product or service.
Improve Service Quality
Leverage proactive insights, and historical problem management data to improve service quality.
Reduce Service Costs
Reduce service delivery costs by finding efficient ways to address requests and implement proactive automation.
Solution & Strategy
Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.
Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.
Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.
Implement ServiceNow for complex requirements, including integrations with other systems and portals.
Enablement & Adoption
Client specific programming to empower users to leverage their implementation effectively and drive successful adoption.
Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.
Ongoing enhancements to an existing ServiceNow implementation and additional integrations
Upgrade to the latest version of ServiceNow and leverage newer features and functionality.
Intuitive, easy to use and engaging portals for self service that allows users to find relevant information, submit & track cases.
Business process consulting combined with service and industry best practices around CSM.
Contact us for additional information about the complete breadth and scale of our capabilities
Why INRY? Value with EASE
We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.
INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.
Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.
As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.