Customer Service Management

Enhance your customer experience while reducing service costs with effortless, connected, and proactive solutions.

INRY helps organizations supercharge their customer service and reduce costs with ServiceNow CSM.

We enable organizations to harness the full power of ServiceNow through intelligent workflows, automation, and end to end integration with other applications and data sources. This results in improved productivity, visibility, reduced costs, and significantly faster and more flexible interactions.

Our consultative approach to ServiceNow implementations combined with our proven delivery methodology maximizes the value our clients derive from the ServiceNow suite of solutions.

Key Benefits


Enhance Engagement

Provide effortless customer service across any channel at any time.


Reduce Case Volume

Encourage customers to help themselves with a self service catalog, knowledge base, social Q&A, and user portal.


Improve Productivity

Use a single location to access resources, historical information, and items connected to the affected product or service.


Improve Service Quality

Leverage proactive insights, and historical problem management data to improve service quality.


Reduce Service Costs

Reduce service delivery costs by finding efficient ways to address requests and implement proactive automation.

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

Essential Implementation

Essentials Implementation

Go Live in 2 weeks with out of the box capabilities and start using ServiceNow CSM.

Targeted Implementation

Targeted Implementation

Implement ServiceNow to drive specific outcomes related to CSM, build workflows, alerts, notifications and SLAs.

Advanced Implementations

Advanced Implementation

Implement ServiceNow for complex requirements, including integrations with other systems and portals.

Enablement _ Adoption

Enablement & Adoption

Client specific programming to empower users to leverage their implementation effectively and drive successful adoption.



Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow CSM.



Ongoing enhancements to an existing ServiceNow implementation and additional integrations



Upgrade to the latest version of ServiceNow and leverage newer features and functionality.


Customer Portals

Intuitive, easy to use and engaging portals for self service that allows users to find relevant information, submit & track cases.

Advisory Consulting

Advisory Consulting

Business process consulting combined with service and industry best practices around CSM.

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities


Field Service Management

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.


INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.


Check our Knowledge Articles on various implementations of ServiceNow products

Future of Work Tour 2019 (September 18, 2019)

Webinar: Dollar General’s HR Transformation With ServiceNow

How to Drive Organizational Adoption for ServiceNow

Scoular modernizes IT Services Management with ServiceNow in just 2 weeks