Blog Post Enterprise AI Adoption: What Separates Pilots From Scale Most enterprise AI programs stall after the pilot. Learn what scaling organizations do differently with AI governance, adoption, and roadmap sequencing. Elizabeth Walsh
Blog Post Where Enterprise AI Actually Pays Off: What Leaders Get Wrong Before They Start Enterprise AI strategy works when it targets broken workflows, not features. See the four dimensions that define AI success across 12 executive workshops. Elizabeth Walsh
Blog Post Ticket Deflection: The Overlooked AI Metric With the Fastest ROI Ticket deflection is the fastest, most measurable AI ROI in enterprise programs. Learn why it anchors AI business cases and how to measure it from day one. Elizabeth Walsh
Success Story Leading Healthcare System Transforms HR for 23,000 Employees with ServiceNow Discover how a leading healthcare system used ServiceNow HRSD to modernize HR delivery for 23,000 employees and improve efficiency and experience. Rakesh Pothuraju
Success Story Modernizing Public Safety Operations with ServiceNow WSD Public safety agency cuts manual workplace effort by 70% with ServiceNow WSD, streamlining facility, lease, and contract management. Rakesh Pothuraju
Success Story Modern HR Transformation with Human-First AI and ServiceNow HRSD Explore how INRY helped a U.S. health system transform HR service delivery on ServiceNow — achieving a 78% Virtual Agent success rate weeks after go-live. Rakesh Pothuraju
Success Story Aon Streamlines Incident Management with 45% Faster Resolution Aon & INRY built a custom ServiceNow integration, cutting incident creation from minutes to seconds, boosting efficiency 35–45% and SLA adherence by 30%. Ashwath Seethamshetty
Blog Post What Knowledge 2026 revealed about the next enterprise AI operating model ServiceNow Knowledge 2026 revealed how orchestration, governance, and agentic AI are reshaping enterprise operating models. Rhonda Blatti
Blog Post Physician onboarding workflow: why clinicians wait months to start work Fix physician onboarding workflow delays. Improve timelines, reduce friction, and accelerate clinician readiness with coordinated workflows. Rakesh Pothuraju
Blog Post AI agents are moving from experimentation to execution Learn how enterprise AI agents move from output to execution, transforming workflows, governance, and how work gets done across systems. Phani Chegondi
Blog Post The Next Evolution of Employee Experience Is Already Here: Inside ServiceNow EmployeeWorks See how AI-powered employee service streamlines workflows and improves employee experience with ServiceNow EmployeeWorks. Phani Chegondi
Blog Post AI operating model: from experimentation to execution in 2026 Explore how leaders are redesigning workflows, governance, and execution through an AI operating model in 2026. Phani Chegondi
Elizabeth Walsh
Rakesh Pothuraju
Ashwath Seethamshetty
Rhonda Blatti
Phani Chegondi