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IT Service Management IT Asset Management IT Business Management Governance Risk and Compliance HR Service Delivery Onboarding and Transitions Identity and Access Management Talent Acquisition Customer Service Management Field Service Management Emergency Response Management
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Information Technology
Employee Experience
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IT Service ManagementModernize IT experience based on maturity & complexity
IT Asset ManagementEfficiently manage IT spend with visibility
IT Business ManagementRun IT like a business; gain efficiency and visibility
Governance Risk and ComplianceShared repository; Workflows for testing and remediation
Software Asset ManagementOptimize software usage & costs; comply with contracts
Security Incident ResponseStreamline collaboration and response to security incidents

HR Service DeliverySimplify access to HR services and improve productivity
Onboarding and TransitionsMaximize new hire success and productivity
Identity and Access ManagementBring efficiency to access request management
Talent AcquisitionBoost efficiency and make recruitment easier
Performance ManagementGive employees a positive performance review experience
Rewards and RecognitionMake peer recognition an easy and effective process

Customer Service ManagementDeliver agile and efficient customer experiences
Field Service ManagementStreamline and transform IT Services across the workplace
Emergency Response ManagementEnable response teams to quickly track employee reporting
Return to WorkplaceGet your employees back to work safely and efficiently
Small Business Loan ManagementHelping Banks securely process loan applications

Employee Experience
Technology Excellence
Customer Experience

SMART Success for ServiceNow HRSD EnterpriseGo-live in 8-12 weeks
SMART Success for HRSD HealthcareGo-live in 8-12 weeks
SMART Success for Enterprise OnboardingGo-live in 8 weeks
SMART Success for Provider OnboardingGo-live in 8-12 weeks
SMART Success for WSDGo-live in 4-12 weeks

SMART Success for ITSMGo-live in 6-10 weeks
SMART Success for ITAMGo-live in 8-12 weeks
SMART Success for EMR HelpGo-live in 4-6 weeks

SMART Success for ServiceNow CSMGo-live in 8-12 weeks

Assessment
Instance and Architecture Alignment
Voice of Customer
Structured feedback-driven adoption
Platform Roadmap
Aligned to business goals and product

CloudCover
Complete ServiceNow Managed Services
Upgrades & Instance Health
Plan and execute upgrades with ease

Retail
Build scalable efficient experiences
Healthcare
Modernize operations & experiences
Insurance
Digital operations and services
Health Insurance
Modernize broker experiences
Professional Services
Transform B2B service delivery
Manufacturing
Create connected manufacturing

INRY Talent™
Applicant Tracking System
INRY CELEBRATE™
Employee Recognition Management
INRY EXPENSE
Expense Management
INRY IDENTIFY™
Identity Access Management
INRY LEARN™
Learning Management
INRY COACH™
Performance Management

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PASS Methodology

Learn how we use our methodology to drive our operational excellence and deliver rapid time-to-value for our clients.

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INRY Insights

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Employee Experience Security & Risk Business Operations IT Transformation
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Retail Healthcare Insurance Manufacturing Consumer Products Hospitality B2B Hitech Banking Financial Services Professional Services Construction Agricultural Services Education Local Mining Information Technology Computer Software Government State

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Four easy steps to implement Customer Service Management with ServiceNow

Plan your ServiceNow CSM implementation with just 4 steps to increase customer service satisfaction and reduce cost.

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Implementations
ServiceNow IT Service Management
ServiceNow IT Asset Management
ServiceNow IT Business Management
ServiceNow HR Service Delivery
ServiceNow Integrated Risk Management
ServiceNow Customer Service Management
ServiceNow Field Service Management
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